Many errors / issues can be solved by reviewing your activity log in the software;
http://followadder.com/help/activitylog.php
If you see errors, please send us a support ticket here:
http://help.followadder.com./helpdesk/tickets/new
Please also send us any screenshots of the errors you are seeing.
Please see these links for the Userguide and help sections;
Helpdesk Help and FAQs:
http://help.followadder.com./support/home
http://followadder.com/help/quickstart.php