Many errors / issues can be solved by reviewing your activity log in the software
http://followadder.com/help/activitylog.php
If you see errors, please send us a support ticket here:
https://followadder.zendesk.com/
Please save a copy of your Activity Log and attach it to your support ticket.
Please also send us any screenshots of the errors you are seeing.
Please see these links for the User guide and help sections;
Userguide:
Helpdesk Help and FAQs:
https://followadder.zendesk.com/